Career Overview
I have been in the computer hardware/software/services business for over
40 years.
I worked at IBM Canada twice, for a total of 18 years. I quit after 13
years because I was bored and IBM technology was stodgy. I went back some
years later for the money and security, then left before I got fired from a
company I did not recognize and could not fit into.
IBM re-hired me on the recommendations of two very good friends,
and I had to get out before I caused them serious grief. It was a bit of
a shock to me, and maybe to them. But the friendships continued.
Now I am incorporated as JRT Software Services Inc., and JRT has a niche
developing software and technology solutions for a couple of way cool companies
that just might change the world. Check them out at
www.syntegrity.com.
This site was established as an online resume, but now it has morphed into a career retrospective. It stops
in 2003, because that's when my life picked up again, and I haven't got time to retrospect.
Professional History
Meritage Technologies (Canada) Inc. 2001 - 2003
Senior Consultant & Senior Project Manager
|

|
With two partners, started the Canadian operation of a U.S.
professional services company that focuses on corporate strategic
software initiatives. Played a leading role in several client projects, as
Senior Project Manager and Client Manager.
|
|

|
For an international “virtual bank”, led a project
within the Credit Risk Management group to implement a software product to
auto-adjudicates consumer credit and mortgage applications. Acted as
primary contact to the vendor, and to the internal IT group, ensuring that
business requirements were clearly defined, communicated and understood by
all parties.
|
|

|
For a department of the Canadian Federal government that
provides executive and management training throughout the public sector,
managed a project to provide web-based registration.
|
|

|
For a national provider of outsourced computer
operations, developed a detailed process definition, and an XML data
model, for the safe and efficient migration of new and updated application
software into the Production environment.
|
|

|
For a Canadian investment firm, developed an
application to manage high value investment accounts, greatly streamlining
the process by which a large customer recorded and managed trading
accounts.
|
|

|
For an industry leader in the provision of Six Sigma
services and tools, acted as Project Manager in the development and
delivery of a major new software product, heading a team of approximately
15 professionals distributed across 5 international locations.
Probably the worst experience of my professional life. I had been pulled in as a "fix the problems"
PM, but I realized the full extent and cause of the problems way too late. I still have the scars.
|
NAME Inc. 1999 - 2001
Vice-President, Consulting
|

|
For this Canadian-based international professional
services company, assumed the newly created position of Vice President,
Consulting, when NAME grew to the point that it needed a more formal
management structure. Heading a team of 250 professionals across 4 Canadian
and U.S.
locations, he defined and implemented a company-wide Consulting Management
organization, a performance planning and management program, a compensation
plan combining fixed and variable performance-based components, and
instituted several other initiatives for attracting, motivating and
retaining top professionals.
|
|

|
For Memestreams Inc., an ePerformance company
based in San Francisco,
acted as Project Manager with a team of 8 to 10 developers. The team
designed and implemented a suite of performance enhancement tools, using
Vignette’s StoryServer, and making innovative use of XML. The project
succeeded under heavy time pressures, and the challenges of a
geographically distributed team.
|
|

|
For Prentice Hall Inc.,Managed a project to develop
its “Virtual Book Fair”. This application allows sales and marketing people
to easily define web sites sharply tailored to individual college
professors and department heads. Example.
Each site lists the actual courses being taught in the department, and
recommends specific Pearson titles for use in each course. StoryServer was
the main technology, with the application closely integrated to 2 major
Oracle databases.
|
|

|
For Pearson Higher Education, Project Manager for
the development of several StoryServer-based web sites for Pearson Higher
Education.
|
JRT Software Inc. 1997 - 1999
President and Chief Software Architect
|

|
For Vignette Corporation, on short notice, learned
Vignette’s StoryServer product, and its StoryServer 101 public training
course. Then delivered that course to several Vignette customers, receiving
very positive reviews
|
|

|
Also for Vignette, as Software Architect,
designed the Application Program Interface (API) between StoryServer and
Microsoft’s Site Server, Commerce Edition.
|
|

|
For CompTrac Compensation Tracking Systems Inc,
acted as Chief technologist and lead software developer from October, 1997
to January, 2000. Designed and implemented 2 key desktop software packages.
Led development of the corporate web site and an Internet-based data
gathering application used by CompTrac subscribers
|
|

|
For J.T. Stewart & Associates Inc., was
responsible for development and support of Career.Max, a web-based
self-assessment tool that provides guidance on course selection, career
development and job related choices. It is aimed at secondary school students,
community college students, university students, employees, corporations
and businesses, and was deployed by a large Ontario school board
|
|

|
For Canadian Tire Corporation, led the design and
implementation of an Intranet-based skills inventory application, through
which employees assess their own skills against job requirements, and
managers obtain up-to-date information for resource planning, development
and deployment
|
|

|
For the Vice-President, I.S. People and Processes at Manulife
Financial, took two software development projects from Requirements
through Deployment. Deliverables included desktop software, database
design, user and system documentation, and extensive process support
software
|
|

|
For an Internet Banking Technology Company,
reporting to the Vice President, Architecture, developed a “Messaging
Framework” for an online financial services system. The messaging framework
defines how user behaviour is monitored and analyzed to support the
delivery of highly individualized information, advertising and other elements
of the online experience
|
|

|
For Practical Systems Inc., a systems integration
and development company, acted as technology researcher, developing
prototypes based on new technologies, and making recommendations for future
directions
|
|
|
Expertise
Contexts
|
|
Complex Project Management
|
|
|
Application & Product Software Development
|
|
|
Product QA, Release & Configuration Management
|
|
|
Functional Architecture
|
|
|
Requirements Analysis
|
|
|
Content Management
|
|
|
Business & Process Analysis
|
|
|
Training Development & Delivery
|
|
|
Object Oriented Analysis & Design
|
Technologies
|
|
Application Environments
|
Microsoft ASP, COM
|
|
|
|
J2EE
|
|
|
|
Vignette V/5
|
|
|
Database
|
Microsoft SQL Server
|
|
|
|
IBM DB2 UDB
|
|
|
Operating Systems
|
Windows NT/2000/XP
|
|
|
Programming Languages
|
Java, Visual Basic
|
|
|
|
Smalltalk, C++
|
|
|
Scripting Languages
|
HTML, DHTML
|
|
|
|
Javascript, VBScript
|
|
|
|
Tcl, ASP, JSP, SQL, CSS, DHTML,
|
|
|
|
XML, XSLT
|
IBM Canada Ltd. 1992 - 1997
IBM Global Services
|
|
Enterprise Architect at a large Canadian financial
institution, designing and deploying innovative electronic banking
technology for a “virtual bank”.
|
That's what it says on my resume, but really I was a high-priced
non-entity. They called it 'Q' or 'Quantum'--cool code names. It was all very secret.
A virtual bank ... but let's not think about the many hundreds of
CIBC branches all over the country ...
I did my best but had no effect. The techno-geeks
were running the place, and management had no idea of how to
lead people.
BMO announced MBanx long before Q launched, and morale dropped like a stone.
Management called a big meeting and gave speeches to
buck people up, but it didn't seem to occur to them that they should
actually SAY something: like, why is what we're doing better than what they (BMO) did?
I don't think they knew or cared. The team deserved better.
IBM was quite happy to collect the money for all the
wasted useless hours I billed, but I was frustrated and disgusted. I quit.
Eventually, this became President's Choice Financial. Success, I guess.
|
|
|
|
Software Architect for a large Canadian bank; developed
and implemented a strategy for Object Oriented (OO) development tools.
Designed, built and deployed integrated CASE tools, and a complementary
repository, to meet both management and developer needs. The tools provide
no-overhead support of the bank's unique OO methodology, maintain
relationships and consistency among design and code deliverables, and
generate key metrics.
|
IBM Toronto Software Laboratory
|
|
Leader of large multidisciplinary international team developing
tools for distributed DB/2 administration. Worked with software, human
factors, graphics design, marketing, publications, service and technology
professionals to define requirements, explore alternatives, and validate
the final design. Then led team in the development of a Java intranet
implementation.
|
|
|
Project Manager for a team of 10 professionals
developing a set of advanced OO tools for C++ programming.
|
Proteo Software Inc. 1984 - 1992
Chief Architect & Vice-President, Technology
|
|
Originated the concept of Business Object, extending the
benefits of object orientation to end users, opening new ways of applying
technology to real world activities.
|
|
|
Provided in depth sales and implementation support,
ensuring success of critical reference accounts.
|
|
|
Led important client projects for a commercial bank and
a large American general insurance company.
|
DMR and Associates 1982 -
1984
Consulting Manager, Senior Consultant and Project Manager
Art Benjamin Associates 1980 - 1982
Senior Software Architect
IBM Canada Limited 1967 - 1980
Toronto Software Lab
Field Support Centre
Regional Education Centre
Branch Office
Education
Bacheor of Mathematics
University of Waterloo
Waterloo, Ontario
1967
Contact Information
|
Email
|
|
roger@jrtsoftware.ca
|
|
Cell Phone
|
|
(416) 917-1309
|
|
Home Phone
|
|
(416) 247-1309
|
|
|
|
|
|
Address
|
|
57
Yorkleigh Ave
|
|
|
|
Toronto
ON
|
|
|
|
Canada
|
|
|
|
M9P 1Y3
|
The Elevator Pitch
I may be the most experienced IT Project Manager you'll
ever come across. I joined IBM Canada in 1967 (1967! ... think about
that for a moment) , and have worked with Information Technology ever since,
in a variety of technical, teaching and leadership roles, always managing to
stay technologically current, and maintaining a strong focus on the deep
application of technology to the real needs of customers.
My passion is software: I have 20 years experience in the software business,
including management, product planning, design, construction, release and
support of modern applications and products.
My strengths as a leader, mentor and team builder stem from my lifelong
fascination with technology, respect for the professionals who wield it, and
a readiness to share responsibility and rewards with others.
I am an excellent written and verbal communicator.
I bring a creative and pragmatic approach to business and technical problems,
and the ability and experience to work well with both technical and management
professionals.
|